At Scope Ark, we strive to provide a fair and transparent experience for students, parents, teachers, and educational partners. This Refund and Cancellation Policy explains the rules governing cancellations, refunds, and educational services purchased through the Scope Ark platform.
By purchasing any service through Scope Ark, you agree to this Refund and Cancellation Policy in addition to our Terms and Conditions and Privacy Policy.
Scope Ark is the trading name of SCOPEARK PORTAL, a Sole Establishment licensed by the Department of Economy and Tourism in Dubai, United Arab Emirates (Trade Licence No. 1625379, Commercial Register No. 2864430), Oud Metha, Dubai, P.O. Box 1212.
1. General Refund Principles
- Approved refunds will be issued to the same payment method originally used for the purchase whenever possible.
- Refund requests are subject to review and approval by Scope Ark.
- Once approved, refunds are processed within fourteen (14) calendar days.
- Processing times may vary depending on the payment provider, bank, or financial institution involved.
- Scope Ark reserves the right to request additional information before processing any refund request.
2. Customers in the European Union and EEA
If you are a consumer resident in the European Union or the European Economic Area, you have a statutory right of withdrawal that applies in addition to everything else in this policy. Where anything below gives you less than this section does, this section applies.
2.1 Your 14-day right to withdraw
You may withdraw from your purchase within fourteen (14) calendar days of the day the contract was concluded, without giving any reason. The 24-hour cancellation rule in section 3 does not limit this right.
2.2 How to withdraw
Tell us in a clear statement before the 14 days expire — an email to info@scopeark.com saying you are withdrawing is enough. You do not have to use any particular form, and you do not have to explain why. We will acknowledge your notice in writing.
2.3 What we refund
- We refund you within fourteen (14) calendar days of being told you are withdrawing.
- We refund to the payment method you originally used, and we charge no fee for withdrawing.
- If no lesson has been delivered, you receive a full refund.
2.4 If lessons start during the 14 days
Lessons often begin before the 14 days are up, because that is usually what families want. If you asked us to begin during that period and then withdraw, we may keep a proportionate amount for the lessons actually delivered up to the moment you told us, calculated at the agreed lesson rate. The rest is refunded to you.
You lose the right of withdrawal only where the service has been fully performed and you expressly asked us to begin within the 14 days and acknowledged at the time of purchase that you would lose the right once it was complete.
2.5 After the 14 days
Once the withdrawal period has passed, the rest of this policy applies in the normal way. Your statutory rights in relation to a service that is faulty or not as described are not affected by anything in this policy.
3. Individual Lessons
3.1 Student Cancellation
Students may cancel a scheduled lesson according to the following rules:
- Cancellations made at least twenty-four (24) hours before the scheduled lesson time are eligible for a full refund or lesson credit.
- Cancellations made less than twenty-four (24) hours before the scheduled lesson time may be considered a completed session and may not be eligible for a refund.
If you are a consumer in the EU or EEA, section 2 gives you a 14-day right of withdrawal that overrides these rules during that period.
3.2 Teacher Absence or Failure to Deliver
If a teacher fails to attend a scheduled lesson or is unable to provide the agreed educational service, Scope Ark may, at its sole discretion:
- Reschedule the lesson;
- Assign an alternative teacher;
- Provide lesson credit;
- Issue a refund where appropriate.
4. Lesson Packages
4.1 Unused Packages
Students may request a full refund within fourteen (14) days of purchase if no lesson or package hours have been used. Consumers in the EU and EEA have the broader statutory right set out in section 2, which applies even where lessons have begun.
4.2 Partially Used Packages
If part of a package has been used:
- The value of completed lessons will be deducted based on the applicable lesson rates.
- Any remaining eligible balance may be refunded after applicable deductions.
4.3 Substantially Used Packages
Once twenty-five percent (25%) or more of the package has been consumed, Scope Ark may decline monetary refund requests. In such cases, Scope Ark may offer one or more of the following alternatives:
- Replacement teacher;
- Additional support;
- Lesson credits;
- Other reasonable solutions determined by Scope Ark.
5. Dissatisfaction with Educational Services
If a student is dissatisfied with a teacher or educational experience, Scope Ark encourages users to contact support promptly. Before approving any refund request related to service quality, Scope Ark may attempt to resolve the issue through:
- Teacher replacement;
- Additional educational support;
- Session review;
- Lesson credits;
- Other reasonable corrective measures.
The availability of these remedies does not guarantee a refund.
6. Academic Integrity Policy
Scope Ark provides educational assistance, tutoring, mentoring, and academic support services. Scope Ark does not permit:
- Academic cheating;
- Completing examinations on behalf of students;
- Impersonation during assessments;
- Unauthorized completion of assignments or coursework.
Any service request that violates academic integrity standards may result in:
- Immediate cancellation of services;
- Account suspension or termination;
- Refusal of refund requests.
Scope Ark is not responsible for private arrangements made outside the platform between students and teachers.
7. Non-Refundable Circumstances
Refunds may be denied in situations including, but not limited to:
- Violation of Scope Ark policies;
- Abuse of the refund system;
- Fraudulent activity;
- Repeated excessive refund requests;
- Services already substantially delivered;
- Conduct that negatively affects teachers, students, or the platform.
8. Chargebacks and Payment Disputes
Users are encouraged to contact Scope Ark before initiating chargebacks or payment disputes with their bank or payment provider. Scope Ark reserves the right to suspend accounts involved in disputed transactions until the matter is resolved. Fraudulent chargebacks may result in permanent account restrictions.
9. How to Request a Refund
To request a refund, users should contact Scope Ark Support and provide:
- Full name;
- Registered email address;
- Order or transaction reference;
- Description of the issue;
- Any supporting information relevant to the request.
Scope Ark may request additional information to verify eligibility.
10. Scope Ark's Final Decision
All refund requests are reviewed individually. Scope Ark reserves the right to approve, partially approve, deny, or offer alternative remedies based on the specific circumstances of each case. Decisions made following an investigation of the relevant facts shall be considered final, subject to applicable consumer protection laws.
Contact Us
For refund, cancellation, or billing inquiries, please contact Scope Ark through the official support channels available on the platform.