Frequently Asked Questions

ScopeArk is an online platform that connects your child with qualified teachers through live one-on-one lessons on Google Meet, backed by a complete parent portal to track the schedule, attendance, payments, and your child's progress.

ScopeArk supports students from Grade 1 through Grade 12, as well as university and college-level students, across all proficiency levels — from beginner to advanced.

We cover Mathematics, Science, Languages, English & Humanities, and Exam Strategy — including dedicated homework help and structured exam practice across every subject.

Reach out to our team (or enroll directly through the website) and we'll help you choose the right subject and level. We'll then schedule a free trial lesson and set up a fixed weekly schedule.

Yes — we offer a free trial lesson before any package commitment, so you can make sure the teacher and curriculum are the right fit for your child before continuing. It costs nothing and there is no obligation to carry on. Packages are paid in advance once you decide to continue.

Lessons take place live over Google Meet. All you need is an internet connection and a camera/microphone — your lesson link is ready in your portal account ahead of time.

Every teacher is interviewed by our team and we review their university qualifications before they start teaching your child.

Yes — if you feel a teacher isn't the right fit, let our support team know and we'll arrange another teacher as quickly as possible.

We set a fixed weekly schedule based on your availability and the teacher's, and you can view it anytime from your account.

Yes — you can request to reschedule or cancel a lesson at least 24 hours in advance. This window may be adjusted case by case, so reach out to support if you need flexibility. All your lessons — upcoming, cancelled, and completed — are clearly listed in your account.

Contact support right away — we'll make up the lost time or arrange a replacement lesson depending on the situation.

Yes — a single parent account brings together all your enrolled children, and you can track each one's schedule and payments independently from the same account.

We support secure online payment (cards, online transactions), and every payment is recorded and visible in your account statement.

Yes — we offer hour packages that can be customized for a single subject or across all of your child's subjects, and you can track hours used and remaining from your account.

Yes — we support multiple currencies depending on the student's country.

Your portal account has a dedicated tab for your account statement, invoices, all past payments, and your current balance, updated in real time.

Please see our Refund Policy page for full details.

Every lesson is logged with its status (completed/cancelled), and the teacher can add homework and reports for each lesson, all visible from your child's account.

Yes — the teacher uploads homework through the platform, and your child can submit their answers directly from their account.

Yes — data is protected under certified security systems, account access goes through secure Google sign-in, and each account only sees its own family's data.

You can reach us on WhatsApp or by email at info@scopeark.com. You'll also find both on our Contact section.