Portal Guide
Parent & Student Portal Guide
The ScopeArk portal lets parents and students track lessons, the weekly schedule, payments, invoices, and available offers — all from one place, accessible anytime. This guide walks through signing in and using every section in detail.
Go to the Portal01 · Getting In
Signing In to the Portal
01
Go to the portal
Visit app.scopeark.com/portal in your browser.
02
Sign in with Google
Click "Sign in with Google." There's no separate username or password — the system relies entirely on your Google Account.
Important: your email must match exactly
The email you use to sign in with Google must exactly match the email registered with ScopeArk when the student enrolled. Any difference — even a small one, even for the same person — will prevent the system from recognizing the account. If you run into trouble signing in, please contact us to confirm your registered email, rather than trying a different one.
We recommend Google Chrome
Download Google Chrome and sign in with the same Google account that matches your registered email. This matters especially for Mac users (to avoid sign-in or lesson-link issues), and because the lesson link (Google Meet) performs best and most reliably on Chrome.
02 · Get Oriented
A Quick Tour of the Interface
After signing in, the main dashboard shows the student's details and the sections available.
More than one child on the same email?
Switch between your children's profiles from within the same session — no need to sign in again — using the child name buttons at the top of the page.
Your balance, always up to date
Your account balance appears at the top of the page, updated in real time. A positive balance means you have credit available; a negative balance means an amount is due.
03 · Explore
Portal Sections
Upcoming
Each student's upcoming scheduled lessons — date, subject, teacher, time, and status — plus a direct join link, active once the lesson is about to start.
Fixed Schedule
The recurring weekly days and times set for each subject. If you see a message that the student's account is currently inactive, contact us for details.
Offers
The active learning packages on the student's account — total, used, and remaining hours for each package, and its total price.
Payments
A record of every payment logged on the student's account, sorted by date, with any attached note.
Journey
An overview of the student's learning journey, built from the session reports teachers publish.
- Overall average, best-session average, and most recent session average, with a trend indicator (improving / steady / declining).
- A chart showing performance over time.
- The average for each individual skill (out of 10), to see strengths and areas that need more focus.
Completed
A record of every lesson that has actually taken place, with duration and price. For each completed lesson, where available:
Session Report: The teacher's notes and evaluation of the student's performance in that lesson.
Homework: The student can view the assigned homework and submit their answer directly from the same page, and track its status (pending review / needs revision / reviewed).
Invoices & Account Statement
This section brings together three things:
Account Statement
A live, auto-updated record of every lesson charged to the student's account and every payment logged, with the running balance after each entry and the account's current status (amount due / credit / fully settled). Downloadable as a PDF anytime.
Generate Invoice
Select a specific month and click "Generate / Recalculate" to produce an official invoice totaling that month's lessons and payments.
Invoice History
Every invoice issued previously, showing each one's status (settled / credit / due), with the option to view or download it as a PDF.
Support & Getting Help
If you run into any difficulty signing in, a data mismatch, or any other question about the portal, contact us through our official channels — mention the email you used and a precise description of the issue to help us resolve it faster.
Before reaching out, please confirm:
• The email you're signing in with matches the one registered with ScopeArk.
• You're using an up-to-date Google Chrome browser.